Refund & Return Policy

Last Updated: September 5, 2026

At LumaGlows, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we’ll be happy to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging.
  • You must provide your order details or proof of purchase.
  • The return request must be submitted within 30 days of delivery.

2. Damaged or Defective Items

If your Snowfall Night Lamp arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or a short video showing the damage or defect

After reviewing your request, we may offer a replacement or refund.

3. Incorrect Items

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

We will review the issue and, where applicable, arrange a replacement or provide a suitable refund.

4. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, damaged, or altered after delivery
  • Products without their original packaging
  • Items returned after the applicable return period
  • Products damaged due to improper use or handling

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

6. Return Shipping

If the item is returned because it is damaged, defective, or incorrect, LumaGlows may cover the return shipping costs.

For returns due to a change of mind or other reasons not caused by an issue with the product, return shipping costs may be the customer's responsibility.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@lumaglows.com.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow our return procedure.

8. How to Request a Return or Refund

To request a return or refund, contact us at:

Email: support@lumaglows.com

Please include your order number and explain the reason for your request. Our support team will guide you through the next steps.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact:

LumaGlows
Email: support@lumaglows.com